Refund policy

Returns Window

You may request a return within 14 days of delivery.

To initiate a return, email support@giovola.com with:

  • Order number

  • Full name

  • Reason for return

  • Photos (if the item is damaged/faulty)

We will provide return instructions and the correct return address.
Our returns center is located in France.

Requests made after 14 days from delivery are not eligible for return.

Return Eligibility (Condition Requirements)

To be eligible for a return:

  • Items must be unused, unworn, and in brand-new condition

  • Items must be returned in the original packaging

  • A copy of the order invoice/receipt should be included

We cannot accept returns for:

  • Used products

  • Opened products where seals have been broken (when applicable), unless faulty

  • Items damaged due to customer mishandling or misuse

  • Returns that do not comply with this policy (missing proof of purchase, returned outside the return window, etc.)

Return Shipping Costs & Responsibility

Customers are responsible for all return shipping costs.

Return packages remain the customer’s responsibility until received by our team. We strongly recommend using a tracked and insured shipping method for your return. If your return is lost in transit, we cannot process a refund without proof of delivery to our returns center.

Original shipping fees are non-refundable.
Any optional shipping protection (if offered) is non-refundable.

Gifts With Purchase / Free Items

If your order included a free gift, all gifts must be returned to qualify for a full refund.

If gifts are not returned, their value may be deducted from the refund amount

Refund Processing Time

Once your return is received and inspected, refunds are processed promptly. After processing, it may take 5–10 business days for your payment provider to post the refund.

If you have not received your refund within 14 business days after confirmation, contact us at support@giovola.com.

Damaged or Faulty Items

If your products arrive damaged or faulty, contact us within 7 days of delivery with clear photos.

For confirmed faulty items, we will arrange (at our discretion):

  • a replacement, or

  • a refund where appropriate.

No return is required for confirmed faulty items.

Chargebacks / Disputes / Fraud Prevention

Customers agree to contact GIOVOLA at support@giovola.com and allow us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.

GIOVOLA reserves the right to deny refunds, replacements, or claims when:

  • the customer fails to provide required information,

  • the request falls outside the return window,

  • the returned items are used/opened/unsupported by this policy,

  • or we suspect fraud, abuse, or repeated claims.

We may submit order records, tracking information, delivery confirmation, customer communications, and other evidence to payment processors and financial institutions to contest disputes.