Order changes/cancellations: Once an order is placed, we are unable to cancel or modify it. If you need to correct your shipping address or contact details, contact us immediately at support@giovola.com. We will try to help if the order has not yet shipped, but changes are not guaranteed.
Shipping times are estimates and may vary due to carrier delays, peak periods, weather events, customs processing, and other circumstances outside our control.
Average transit times : 5–9 business days
We offer Free Shipping Worldwide.
Tracking is provided once your order ships. Tracking updates may appear 48–72 hours after shipping and can sometimes be delayed by the carrier.
Customers are responsible for any applicable inbound duties, taxes, and customs fees required by local authorities.
These fees are paid to your local carrier/government and are not collected by GIOVOLA.
Customs/duties/taxes are non-refundable.
It is your responsibility to ensure you are able to import GIOVOLA products. We cannot refund or replace orders held, delayed, seized, or rejected by customs or other government agencies.
If you refuse to pay duties/taxes and the parcel is returned to us, the order will be handled as a Returned Package (see “Incorrect Address / Returned Parcels”).
All orders are shipped pursuant to a shipment contract. Title to the products and risk of loss transfer to the customer upon our delivery of the order to the carrier.
Once the carrier confirms delivery to the shipping address provided at checkout, GIOVOLA has fulfilled its delivery obligation.
Once a package is marked as delivered by the carrier, GIOVOLA is not responsible for lost or stolen packages.
If tracking shows Delivered to the address provided at checkout:
No refund will be issued.
No replacement will be sent at GIOVOLA’s expense.
Before contacting us, please:
Check around your property (porch/mailbox/garage/side entrance).
Ask neighbors/building management.
Verify the shipping address on your order confirmation.
Allow up to 48 hours (some carriers mark “Delivered” early).
If still missing, contact the carrier to file an investigation.
We may provide supporting information to help with a carrier investigation; however, responsibility for securing the delivery location remains with the customer.
If the carrier confirms the package is lost in transit (not delivered), we will offer one of the following, at our discretion:
A complimentary reshipment, or
Store credit.
Customers are solely responsible for providing a correct and complete shipping address at checkout.
If a package is returned to us due to:
incorrect or incomplete address,
undeliverable address,
refusal to pay customs/duties/taxes,
refusal of delivery,
we offer two solutions:
Option A — Reshipment
We can reship the order to the correct address. The customer must pay all reshipping costs based on destination.
Option B — Partial Refund
Once the parcel is received back, we may issue a partial refund minus:
original outbound shipping fees,
any return shipping fees charged to us,
and a $10 service/processing fee.
If an incorrect address results in delivery to the wrong location and tracking shows Delivered, GIOVOLA cannot be held responsible for non-receipt. In such cases:
No refund will be issued.
No replacement will be sent at GIOVOLA’s expense.
For shipping questions, contact: support@giovola.com
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